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ConsumerComplaint

Registered users can lodge a complaint online with the National Consumer Helpline portal of Ministry of Consumer Affairs, Food and Public Distribution.

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Overview

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Consumer Complaint overview

A Consumer Complaint is a formal complaint counter to a seller or service provider and is filed before the suitable consumer forum, which is known as consumer court. The Consumer Complaint is filed even after receiving a legal notice when the seller or service provider fails to resolve it. The Consumer Complaint carries documentary evidence and details about the poor service /or product and the compensation and relief pursued by you.

What Are The Benefits Of Consumer Complaint?

(1) A complete refund of the amount you have paid for the Goods or services.

(2) Reimbursement of all 'legal costs' incurred in filing the Consumer complaint.

(3) The defect will be rectified in the goods or service shortages.

(4) Replacement to the defective product.

(5) The seller may be well-ordered to discontinue his/her imbalanced trade practice.

(6) Full/Partial Compensation for any loss or suffering.

What is the Process of Consumer Complaint?

(1) Check if you are a Consumer under the law.

(2) Call the Helpline Number.

(3) Give details about the Complaint.

(4) Track your Application.

(5) Resolution of complaint

Documents Required For Consumer Complaint?

(1) Application compilation before the Consumer Court Containing an index page.

(2) Letter of Authority.

(3) Application for condoning of the delay.

(4) Copies of documents considering the case.

(5) Copies of Notices sent to the seller, vendor or service provider.

(6) Copies of Consumer Complaint and Notices.

FAQs

(1) What is Consumer Complaint?

(2) What right to be heard of consumer?

(3) Is there any court fee filing consumer compliant?

(4) What are consumer courts?

(5) Is there any need of lawyer to file a consumer compliant?

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