Conduct an initial assesment.
Conduct the ISO 20000 certification audit.
Issuance of ISO 20000 certificate.
ISO 20000 Certification Standard aids the IT Departments ensure their ITSM Framework processes are aligned with global best practices & business requirements. This Certification helps the organisations benchmark how they measure service levels, deliver accurate services & assess their performance on a globally recognised scale.
(1) Reduce the IT cost.
(2) Gain a competitive advantage.
(3) Increased Customer Satisfaction.
(4) Fully Integrated Processes.
(5) Create a Culture of Continual Improvement.
(1) Creating awareness.
(2) Determining the Scope of Certification.
(3) Conducting an Initial Assessment.
(4) Preparing for the Audit.
(5) Conducting the Audit.
(6) Retaining the ISO 20000 Certification Audit
(1) Scope of SMS.
(2) Service management plan.
(3) Service continuty plan.
(4) Processes of the Organisation's Service Management System.
(5) Service requirments.
(6) Processes of the Organisation's Service Management System.
(1) What is ISO 20000 certification?
(2) For which companies is an ISO 20000 certification suitable?
(3) What is the difference between ISO 20000 and ITIL?
(4) What are the requirements of this standard?
